HELP & SUPPORT
When you purchase an add-on, you are paying for 12 months of support and software updates.
If you need to contact the support team, this can be done by visiting this link – https://www.mobileeventsmanager.co.uk/support/
Please include as much information as possible. In some circumstances, we may ask you to securely provide us with login details so we can investigate further.
Unless information given otherwise, all licenses are valid for one year from the date of purchase, unless otherwise specified during the purchase process.
All premium add-ons require an active license key in order to keep them secure with our updates. Your support period is only valid whilst you have a valid license for that particular addon. To continue support & updates, license keys must be renewed if expired. Upon purchasing an add-on, updates and support are provided for the next 12 months.
SUBSCRIPTIONS & AUTOMATIC RENEWALS
All of Mobile Events Manager add-ons are sold as a recurring subscriptions, these will renew every 12 months, from the date initially purchased. If you wish to cancel your subscription at any time, please cancel the automatic payment.
The following information applies to all of Mobile Events Manager add-on license subscriptions:
Subscription renewals are automatically processed annually on the day & month of your original purchase. The license renewal will continue and remain valid for each one (1) year unless the subscription is cancelled prior to the renewal date.
You may cancel your subscription at any time from your Account page on the Mobile Events Manager website.
If you choose to cancel your subscription you will continue to receive support & updates, until your license expires on your next anniversary.
The renewal price will be the full plugin price as published at the time of initial purchase, exclusive of any discounts.
Grandfathered pricing: If you choose to cancel your subscription, and your renewal price is lower than the current listed price for the add-on license (a “grandfathered” price), the lower renewal price will no longer be available to you.
If you choose to renew your subscription after it has been cancelled and your add-on license has expired, you will be charged the current listed price for the add-on license. We cannot apply older or grandfathered pricing to your new renewal purchase.
We cannot apply refunds on renewal payments. We will send you an email 2 weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
If you choose to cancel your subscription your license will expire on the anniversary of the original purchase, and you will no longer receive updates and support for the Mobile Events Manager add-ons you have purchased.
If you have problems getting add-ons to work, we will be happy to provide a full refund within 30 days of the original purchase date, providing we have exhausted all support options with our development team.
No refunds will be given past 30 days.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
You are within the first 30 days of the purchase of the plugin.
Your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions.
You have attempted to resolve your issue(s) with our support team.
No refunds will be granted after the first 30 days of the original purchase whatsoever.
Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
Failure to adhere to the purchase terms and conditions, or acknowledge any requirements for a plugin will result in no refund being given
The refund request does not apply to a renewal of an add-on license
Refunds may take up to 7 days to be processed and will be returned by the same means as the payment was received.
No refunds are allowed on our bundle products.
By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions.
DISCOUNTS & OFFERS
Occasionally we may give discount codes for use to receive money off of purchases. These discount codes need to be applied during the checkout process in order to be validated and for the discount to be applied.
Discount codes may be used by any customer
Unless otherwise stated, discount codes are for new purchases only
Generally, discount codes may only be used once per customer
Discount codes must be used within the specified date range to be valid
No refunds (including part refunds) can be made in the event that a customer forgets to apply the discount code. This does not affect the Refunds policy above
Discount codes only apply to purchases made from the start date of the offer. Customers who have made prior purchases will not receive any part refunds